Customer onboarding

What happens after you decide Ketsko is worth exploring?

Ketsko onboarding is built around your real warehouse operation: current SOPs, role groups, staff records, supervisor routines, evidence needs and the first workflow that should go live.

Customer onboarding plan showing import, configuration, supervisor preparation, rollout communication and launch of the first SOP or training workflow.

From interest to launch

Onboarding should turn the offer into something managers can actually use.

The first setup should not feel like a blank system project. Ketsko helps shape the initial workflow around the warehouse records, roles and follow-up points that already matter.

1

Agree the first use case

Choose the SOP, induction, training, sign-off or evidence workflow that will prove value fastest.

2

Collect starting materials

Bring together the SOPs, work instructions, training content, role lists, staff groups or evidence examples needed for setup.

3

Configure roles and pathways

Set up the relevant teams, roles, tasks, dates and follow-up points so the workflow matches the way the warehouse works.

4

Prepare managers and supervisors

Make sure the people who assign, check, coach and follow up understand what to do and what records they can see.

5

Launch the first workflow

Start with a controlled rollout that is narrow enough to manage and visible enough to learn from.

6

Review what changed

Look at acknowledgement, completion, overdue actions, sign-off and evidence so the next rollout is based on what happened.

Support model

Ketsko is not positioned as a blank system your team has to build alone.

The onboarding route should reduce uncertainty: what to start with, what data is needed, who needs access, how supervisors follow up and what evidence the business expects to see.

Training content setup board showing existing SOPs, SCORM modules, site knowledge and learning paths being organised for delivery.

Talk through the first setup route before committing to a wide rollout.

Share the workflow you want to control first and Ketsko can suggest a practical onboarding path around it.